Terms and Conditions

We are committed to make your shopping experience with us enjoyable as much as possible. Please kindly take some time to read these Terms and Conditions (T&C) before using the site (www.thegrandofficial.maejicmedia.com). Your use of the site indicates you acknowledged, understood and agreed to comply with these T&C.

Information

We can be contacted by thegandcustomer@gmail.com or by WhatsApp +60 17-810 9505. Our customer service working days are Monday – Friday, 10am – 5pm (exclude weekend and local public holiday).

Order

  1. You may place your order by completing and submitting the order form on our website. An order number will be given with every success order placed
  1. You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order
  1. We reserved the right to decline any request of amend order if the order has already processed.
  1. Combine order is strictly not allowed. All orders are shipped out according to your order number.

Payment

  1. We accept payment via online Bank Transfer, Boost & Touch and go.
  1. Please complete the payment and provide payment notification to us within 24 hours upon order place as all unpaid orders will be automatically cancelled after time limit
  1. REFUND would only be done as store credit, no cash refund is allowed
  1. The price payable by you for the product shall be the price of the product listed for sale as stated on the website. No refund will be allowed if the purchase item is available on sale thereafter.
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